Rivian Plans AI Coffee Ordering and Automated Service Scheduling for 2027
Chief Software Officer Wassym Bensaid says the new agentic features aim to replace most touchscreen interactions with voice and AI.
Rivian is preparing to introduce advanced AI-driven features to its electric vehicles in 2027, including the ability to order coffee for optimal pickup times and a revamped, automated service scheduling system.
What Happened
Rivian Chief Software Officer Wassym Bensaid told InsideEVs that the company’s in-house Rivian Assistant will gain new agentic capabilities next year. One key feature allows the AI to coordinate coffee orders so that beverages are at the right temperature when the driver arrives at the pickup location. Additionally, the software will proactively diagnose vehicle issues, schedule service appointments, and ensure necessary parts are ready at the service center before the owner arrives.
Why It Matters
These updates represent a shift toward deeper integration of the vehicle’s operating system with the driver’s daily life. Bensaid described the automated service process as a "complete paradigm shift" that improves customer experience while serving as an efficiency lever for Rivian’s service costs. The company’s broader goal is to allow drivers to perform virtually all current touchscreen functions through voice and AI interactions, reducing reliance on manual input.
The Bottom Line
While the Rivian Assistant already supports Google Calendar and Gmail integrations, the upcoming agentic features are currently being refined for reliability. Bensaid confirmed that these new capabilities are targeted for a wide release in 2027, marking the next phase in Rivian’s software roadmap.
