Rivian Plans AI-Driven Coffee Orders and Automated Service Scheduling for 2027
Chief Software Officer Wassym Bensaid stated the company aims to let voice and AI control every touchscreen function eventually.
Rivian is preparing to launch AI-powered features in 2027 that will allow drivers to order coffee en route and automate vehicle service scheduling, according to Chief Software Officer Wassym Bensaid.
What Happened
In a recent interview on the Plugged-In Podcast, Bensaid revealed that Rivian's in-house AI assistant, which launched in May with Google Calendar integration, will soon gain deeper capabilities. One planned feature will enable the Assistant to order coffee from the appropriate location at the right time, ensuring the drink is at the correct temperature when the driver arrives. Additionally, the AI will proactively diagnose vehicle issues, book service appointments, and ensure service centers have the necessary parts ready before the owner arrives.
Why It Matters
These updates represent a significant shift in Rivian's owner experience, moving from basic chatbot interactions to agentic tasks that integrate with the user's digital ecosystem. Bensaid described the automated service process as a "complete paradigm shift" that aims to create a more delightful customer experience while serving as a major efficiency lever for Rivian's cost structure. The company acknowledges current shortcomings in the Assistant's performance, noting that tuning and refinement with partners are ongoing to ground requests and optimize responses before wider release.
The Bottom Line
Rivian intends to launch these AI-driven coffee and service features in 2027, with a long-term vision of enabling voice and AI control over virtually every function currently accessed via the touchscreen interface.
